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Customer Support Specialist

Secteur Produit Tech
Stage
Produit Tech
Paris
700 - 900 par mois

L'entreprise

Our company revolutionizes the way large industrial companies run their operational processes. By transforming paper-based procedures into a SaaS mobile first platform, field workers are now connected with machines, SIs and Teams which makes them more productive than ever before. Leading companies such as Total, Engie and SNCF rely on us to dramatically increase their productivity, produce better products and services, while accelerating their Digital Transformation towards Industry 4.0. Backed by top VCs such as Hi Inov, Partech Ventures, or Axeleo Capital, we are experiencing a very strong growth fuelled by a massive market opportunity

Les missions

We make a priority to provide the best possible experience to our users. To achieve this goal, we need a best in class customer support to take care of them <3 Integrated with a young dynamic team and as Customer Support Specialist, you will make sure that all our customers are as satisfied as possible by being their first point of contact for all their requests and suggestions. 1. Ensure customers satisfaction Prioritize and solve the customer’s requests Offer a flawless quality to our customers Guide our customers in their uses cases Ensure adequate communication and support internal teams in case of major incident Participate in the implementation of multi channels tools to always be close to our users Analyze bugs and participate in solving problems with the Product team 2. Leverage customer feedbacks Share and define priorities with the Product team by analyzing customer’s issues and feature requests Make customer autonomous by completing our help center and create contents (articles, videos…) with relevant information 3. Be an expert of our solution Setting up our environnement according to customer needs (users, customer database…) Work with a sales team to create demo environnement Facilitate and optimize customer implementations Resolve day-to-day technical challenges Onboard some of our clients and improve our onboarding

Profil recherché

Self motivated, strong analytical skill, rigor and organised (ability to manage tightly, over time, a large quantity of information) Enthusiasm, fun, and smile. This might be the single most important point, even if it’s the last


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